In this demo paper, we describe a Multi Agent System (MAS) application for monitoring and evaluation of the ethical behavior of customer service agents in an online chat point w.r.t their institution/company’s codes of ethics and conduct. This MAS is realized using the state-of-the-art JaCaMo framework, and can be practically demonstrated to an audience.

Demo Paper: Monitoring and Evaluation of Ethical Behavior in Dialog Systems

Abeer Dyoub;Stefania Costantini;Giovanni De Gasperis
2020

Abstract

In this demo paper, we describe a Multi Agent System (MAS) application for monitoring and evaluation of the ethical behavior of customer service agents in an online chat point w.r.t their institution/company’s codes of ethics and conduct. This MAS is realized using the state-of-the-art JaCaMo framework, and can be practically demonstrated to an audience.
978-3-030-49777-4
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/11697/147853
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