In this demo paper, we describe a Multi Agent System (MAS) application for monitoring and evaluation of the ethical behavior of customer service agents in an online chat point w.r.t their institution/company’s codes of ethics and conduct. This MAS is realized using the state-of-the-art JaCaMo framework, and can be practically demonstrated to an audience.
Demo Paper: Monitoring and Evaluation of Ethical Behavior in Dialog Systems
Abeer Dyoub
;Stefania Costantini
;Giovanni De Gasperis
2020-01-01
Abstract
In this demo paper, we describe a Multi Agent System (MAS) application for monitoring and evaluation of the ethical behavior of customer service agents in an online chat point w.r.t their institution/company’s codes of ethics and conduct. This MAS is realized using the state-of-the-art JaCaMo framework, and can be practically demonstrated to an audience.File in questo prodotto:
Non ci sono file associati a questo prodotto.
Pubblicazioni consigliate
I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.