Chatbot is an artificial intelligent software which can simulate a conversation with a user in natural language via auditory or textual methods. Businesses are rapidly moving towards the need for chatbots. However chatbots raise many ethical concerns. To ensure that they behave ethically, their behavior should be guided by the codes of ethics and conduct of their company.
An approach towards ethical chatbots in customer service
Dyoub A.
;Costantini S.
;
2020-01-01
Abstract
Chatbot is an artificial intelligent software which can simulate a conversation with a user in natural language via auditory or textual methods. Businesses are rapidly moving towards the need for chatbots. However chatbots raise many ethical concerns. To ensure that they behave ethically, their behavior should be guided by the codes of ethics and conduct of their company.File in questo prodotto:
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