Chatbots are tools aimed at simplifying the interaction between humans and computers, typically used in dialogue systems for various practical purposes. These systems should be built on ethical foundations because their behavior may heavily influence a user (think especially about children). The primary objective of this paper is to present the architecture and prototype implementation of a Multi Agent System (MAS) designed for ethical monitoring and evaluation of a dialogue system. A prototype application, for monitoring and evaluation of chatting agents' (human/artificial) ethical behavior in an online customer service chat point w.r.t their institution/company's codes of ethics and conduct, is developed and presented. We focus on the implementation specifics of the proposed system and the presented prototype application. Future work and open issues with this research are discussed.

Ethical Monitoring and Evaluation of Dialogues with a MAS

Dyoub A.
;
Costantini S.
;
Letteri I.
2021

Abstract

Chatbots are tools aimed at simplifying the interaction between humans and computers, typically used in dialogue systems for various practical purposes. These systems should be built on ethical foundations because their behavior may heavily influence a user (think especially about children). The primary objective of this paper is to present the architecture and prototype implementation of a Multi Agent System (MAS) designed for ethical monitoring and evaluation of a dialogue system. A prototype application, for monitoring and evaluation of chatting agents' (human/artificial) ethical behavior in an online customer service chat point w.r.t their institution/company's codes of ethics and conduct, is developed and presented. We focus on the implementation specifics of the proposed system and the presented prototype application. Future work and open issues with this research are discussed.
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/11697/178974
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