“Gamified” Social Dynamics in the Interactive Systems as a Possible Solution for Increasing Co-Design of Emerging Services in Smart Territories

The co-design practice aims to involve city users in the (re)design of products and services of a territory meeting the real people needs. Although its application gives clear advantages to the territories, many problems of this practice prevent a real, effective, and continuous active participation of people. So, its tools, approaches, and methodologies need to be renovated. In this paper the state of the art of a PhD thesis, aiming to identify how the co-design processes could be improved, is shown. In details, the preliminary analysis and results of the research are discussed, focusing on the gamification of the social dynamics among the city users who take part in the co-design processes as a possible solution to the emerged problems.