ICT, Lifelong Learning and Control Quality Centre: which strategies for an integrated system for the development of a “Smart University”?

The aim of this paper is to describe the process of reflection on the quality that took place at the time of institution of the Presidium of the University PdQ-UNIVAQ. It was created at the University of L’Aquila on February 2013 (D.R. n. 259), in order to show how a significant experience related to the construction of an internal quality system induces necessarily to consider the relationship between factors and variables at the level of the local system in relation to some aspects and elements in the field of: ICT Centre, functions and actions for Lifelong Learning (third function of the University), and processes for Quality Assurance. The objective is to promoting the development of the University through a connecting internal and external assessment and an interrelation between different institutional responsibilities for the construction of an integrated model of functions.