Il y a aujourd'hui de nombreux thèmes différentiés qui étudient la question de l'acceptation et de la valeur d'usage du Patrimoine Culturel, dont l'accessibilité ne dépend pas exclusivement des conditions dans lequelles il est mis à disposition. Un musée est un systéme complexe car ce que les visiteurs observent aujourd'hui résulte de l'union de nombreux aspects différents: l'histoire et la nature des collections, des institutions, des bénéficiaires, etc. Une évaluation, sous toutes ses formes, a précisément pour mission de contraindre les sujects à exprimer la "valeur" de l'offre culturelle en termes de qualité et de dégager ce qu'ont appris (ou pas) les destinataires de l'offre elle-même, considérés individuellement ou en groupe. Les outils d'évaluation les plus fréquemment utilisés dans ce domaine sont encore perfectibles et le plus souvent detinés à s'assurer de la satisfaction du client, qui n'apparait pas toujours en termes de "qualité perçue", où l'on distingue entre leurs attentes et les services effectivement fournis.
Today there are many and differentiated subjects discussing about the question of the acceptance and the use value of Cultural Heritage, the accessibility of which does not depend exclusively on the conditions of their offer. The museum is a complex system because that what visitors observe now results from the meeting together of many different aspects: history and kind of the collections, of the institutions, of the recipients etc. The evaluation, in its different forms, has exactly the task of forcing subjects to express the "value" of the qualityof the cultural offer and bring to the surface the learning (or missed learning) on the part of the recipients of the offer itself taken singularly or as a group. The evaluation tools more frequently used in this field are still too weak and most often bound to ascertain the customer's satisfaction, but this does not always have the aspect of "perceived quality", that is to say of the distance between the expectations and the services actually carried out.
Quando la valutazione dei processi e dei prodotti didattici diventa cultura di servizio
NUZZACI, Antonella
2010-01-01
Abstract
Today there are many and differentiated subjects discussing about the question of the acceptance and the use value of Cultural Heritage, the accessibility of which does not depend exclusively on the conditions of their offer. The museum is a complex system because that what visitors observe now results from the meeting together of many different aspects: history and kind of the collections, of the institutions, of the recipients etc. The evaluation, in its different forms, has exactly the task of forcing subjects to express the "value" of the qualityof the cultural offer and bring to the surface the learning (or missed learning) on the part of the recipients of the offer itself taken singularly or as a group. The evaluation tools more frequently used in this field are still too weak and most often bound to ascertain the customer's satisfaction, but this does not always have the aspect of "perceived quality", that is to say of the distance between the expectations and the services actually carried out.Pubblicazioni consigliate
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