In April 2009 there was a terrible in L’Aquila cit y and the surrounding earthquake struck down the. Several studies have shown that the citiz ens ability to react to a stressful situation is related to the satisfaction level of services durin g the reconstruction process of the city. The gener al aim of the present study is to investigate if the k nowledge of information about the reconstruction phase has an influences on the satisfaction of the citizens, regarding the lifestyles and the capacity to adapt and respond to changes. Design/methodology/approach : Five hundred and three residents in L'Aquila city were interviewed using a questionnaire that examines the satisfaction level, understanding of political issues and the resiliency skills of individuals. Findings: The date shows that the lack of information about the work of the facilities of by the Government has caused dissatisfaction among the cit izens who feel that they have not been well informed about the rebuilding on the city. Originality/value: The study can represent an indication concerning t he facilities and assistance provided by politicians and be understood as an in put in order to improve the administrative system and public welfare.

Satisfaction level on quality of life post-earthquake rebuilding

MAZZA, MONICA;Pino MC;
2014

Abstract

In April 2009 there was a terrible in L’Aquila cit y and the surrounding earthquake struck down the. Several studies have shown that the citiz ens ability to react to a stressful situation is related to the satisfaction level of services durin g the reconstruction process of the city. The gener al aim of the present study is to investigate if the k nowledge of information about the reconstruction phase has an influences on the satisfaction of the citizens, regarding the lifestyles and the capacity to adapt and respond to changes. Design/methodology/approach : Five hundred and three residents in L'Aquila city were interviewed using a questionnaire that examines the satisfaction level, understanding of political issues and the resiliency skills of individuals. Findings: The date shows that the lack of information about the work of the facilities of by the Government has caused dissatisfaction among the cit izens who feel that they have not been well informed about the rebuilding on the city. Originality/value: The study can represent an indication concerning t he facilities and assistance provided by politicians and be understood as an in put in order to improve the administrative system and public welfare.
File in questo prodotto:
Non ci sono file associati a questo prodotto.

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/11697/8602
Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus 5
  • ???jsp.display-item.citation.isi??? ND
social impact